Terms and Conditions

Users must provide accurate registration information and are responsible for maintaining the confidentiality and security of their account credentials.

• Users must not share their account credentials with unauthorized persons.
• Users must not access or attempt to use another person's account without authorization.
• Users are responsible for activities performed through their account.
• Users should immediately report suspected unauthorized access or account security concerns to authorized shelter personnel.

Users must provide truthful, accurate, and complete information when completing adopter profiles, personality assessments, adoption applications, interviews, verification requirements, and post-adoption reports.

Intentionally submitting false, misleading, altered, incomplete, or fraudulent information may result in further verification, rejection of an application, suspension of the adoption process, account restriction, or other action permitted under applicable shelter policies.

Submission of an adoption application does not guarantee approval, priority, or permanent reservation of a pet.

Applications are subject to review and evaluation by authorized shelter personnel. The shelter retains final authority to approve, reject, place on hold, or request additional information for an application based on its adoption policies, screening procedures, interviews, verification results, animal welfare considerations, and other relevant information.

PAIRfect Paws uses a K-Nearest Neighbors (KNN)-based recommendation process to help assess compatibility between adopters and available pets using relevant adopter and pet information maintained by the system.

More than one eligible adopter may submit an application for the same available pet. When this occurs, PAIRfect Paws may assist shelter personnel by organizing applicants according to their calculated compatibility scores.

• Applicants with higher compatibility scores may appear higher in the applicant queue.
• When two or more applicants have the same compatibility score, the earlier valid application submission time may be used as a tie-breaker.
• Queue position does not automatically guarantee adoption approval.
• Shelter personnel may consider interviews, submitted documents, household circumstances, animal welfare, screening results, and other relevant information before reaching a final decision.

PAIRfect Paws may require users to submit identification documents or other supporting information as part of the adoption screening and verification process.

Submitted information and documents may be reviewed or processed using automated document verification features to help identify whether information appears complete and consistent.

Automated verification results are not final adoption decisions. Documents and flagged information may still be reviewed manually by authorized shelter personnel.

Approved adopters are expected to practice responsible pet ownership and provide appropriate care for the adopted animal, including:

• adequate food and clean water;
• a safe and appropriate living environment;
• necessary veterinary care;
• protection from abuse, cruelty, neglect, and abandonment;
• appropriate attention to the animal's health, safety, and general welfare.

Adopters are expected to comply with applicable animal welfare laws and shelter policies, including Republic Act No. 8485, as amended by Republic Act No. 10631.

Approved adopters may be required to participate in scheduled post-adoption monitoring activities conducted through PAIRfect Paws.

Monitoring activities may include:

• answering scheduled welfare check-in questions;
• providing information about the pet's health, behavior, adjustment, and living environment;
• submitting photographs, videos, or other requested supporting information when required.

Post-adoption monitoring helps the shelter assess the animal's condition and adjustment after placement. Missed monitoring requirements or information indicating possible animal welfare concerns may result in follow-up, verification, or further review by authorized shelter personnel in accordance with shelter policies and applicable law.

PAIRfect Paws may collect and process personal information necessary for account management, adopter profiling, assessments, adoption screening, document verification, adoption processing, communication, and post-adoption monitoring.

Personal information must be handled only for legitimate system and shelter purposes and should only be accessible to authorized persons according to their assigned roles and responsibilities.

The collection, use, storage, disclosure, and protection of personal information shall be subject to the applicable privacy policies of the shelter and relevant Philippine data protection requirements, including Republic Act No. 10173, or the Data Privacy Act of 2012.

Users must not attempt to:

• gain unauthorized access to another user's account, personal information, records, or restricted system functions;
• interfere with, disrupt, damage, or compromise the normal operation or security of PAIRfect Paws;
• submit fraudulent, fabricated, altered, or intentionally misleading information or documents;
• manipulate compatibility scores, applicant rankings, adoption records, verification results, or post-adoption monitoring records;
• misuse, disclose, copy, or distribute information obtained through the system without authorization; or
• use PAIRfect Paws for unlawful, abusive, fraudulent, or harmful activities.

Access to PAIRfect Paws may be restricted or suspended when reasonably necessary because of suspected or confirmed misuse, fraudulent activity, unauthorized access, security concerns, violations of shelter policies, or other circumstances requiring administrative action.

Where appropriate, the shelter may review the circumstances before determining whether access should be restored, further restricted, or otherwise addressed.

PAIRfect Paws may occasionally become temporarily unavailable because of scheduled maintenance, software updates, technical difficulties, internet connectivity problems, third-party service interruptions, security measures, or other circumstances affecting system operation.

Reasonable efforts may be made to restore affected services, but uninterrupted availability of the system cannot be guaranteed.

These Terms and Conditions may be revised when PAIRfect Paws features, shelter procedures, security requirements, adoption policies, or applicable legal requirements change.

When significant changes affect the use of the system, users may be asked to review and accept the updated Terms and Conditions before continuing to access affected features.